“I paid for my homebuyers survey 2 weeks ago, I still haven't had a date for my survey. When I call them to discuss this I just keep being told that I will get a date by the end of the week I never do. They ask for the money upfront for a service I haven't even received. I am being chased by all parties that are in relation to the property and they don't seem to care. I would seriously reconsider paying these people for a survey. Especially when they seem to pick and choose how and when people get surveys!”
Posted 1 month ago
Dear Mr Jarvis,
I am surprised that you have taken the unreasonable step in writing such a negative review about our company.
When you booked your survey online the entire country was under a lock-down situation imposed by the government because of the unprecedented events caused by COVID-19.
At the time of booking your survey we were simply unable to confirm the date due to these restrictions, however since last week the property sector was able to return to work albeit under strict social distancing rules, with a surge in demand and a backlog to overcome your survey was at the top of the list to be booked.
When you spoke to one of our colleagues earlier today the notes suggest that you were entirely understanding of this situation however naturally frustrated, as we all are during these difficult times.
I understand you have been sent a refund form which will enable us to complete the cancellation of your survey and apply the refund in full.
Our reviews speak for themselves and therefore whilst we appreciate your frustrations we do not accept your stance.
Book your activation call by clicking the button below. Or call us now on
0116 350 0610 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
We've sent you a link to verify your free account. Click the 'Login Now' button in the email to complete activation and access your Reviews.io dashboard.
We've sent you an access link to your Reviews.io dashboard. To unlock all features to your chosen account, click the button below to arrange an onboarding call. Alternatively, you can call us now on
+44 116 350 0610.