Good customer service. Would have given them 5 stars if they had vetted the surveyors they use more. I had 2 cancellations, before getting one surveyor to visit me and then I had some problems with the surveyor too (quite lazy, slow to respond, had many back and forths...). These problems could have been solved if imyhome supported a choice model with reviews. I'm sure this would make the surveyors aim for a better service as their future success would rely on good feedback and reviews. Now you don't know what service you'll get as imyhome does the vetting and the choice on your behalf. In my experience it wasn't brilliant on any of these.