Everything was great - except I was told I would get updates via SMS and email. I got one on the day (at 12:04 - why are you texting people in the middle of the night?) just to explain it would be today, however this was clearly automated. I then expected to get one when the survey had been completed on the same day, but this never came. I had to phone a few days later, as because I was told I would get an update and didn’t, I was worried the survey hadn’t happened. The guy on the phone told me you only get a completion SMS at the end once the report is ready. When I looked at my account online it still said the survey was pending. I think it would be great if: a) SMS at an appropriate time (8am earliest?) b) online account shows more information as to the status (aka ‘survey complete, report being generated’ c) Extra SMS once the survey has been completed However otherwise very good service, value for money and the guy I did speak to over the phone was absolutely brilliant. Very polite, quick and helpful (hopefully this feedback reaches him!)