Very disappointed with Impragas, they came to install boiler, the fitter said he couldn’t, and after three hours telephone calls with your office told me the surveyor who had come had been sacked due to incompetence! Impragas have not responded to my emails, and on the day of installation told me of a price increase and even altered my finance agreement from their end without letting me have a breakdown of why they were increasing the price of the job!!! Quite illegal practice I feel. They even sent a carpenter at 7pm to take out cupboards from my fitted kitchen and around the floor standing boiler, completely wrong instructions and he pulled off the job. He showed me the text telling him what to do, completely wrong as he said. I have emailed Joseph and Chris twice no response. After the fitter said he couldn’t do the job, I was phoned me to say could I keep the fittings etc till they could collect them. They didn’t turn up on the Friday as arranged but later in the day when I rang to ask what was happening Chris asked me to keep the goods till Monday and could I keep them secure because of their insurance and as pipes in the passageway asked if I could cover them with a tarpaulin so they don’t get stolen!!! as if every pensioner has a tarpaulin and even could do this - a joke!!! They informed me of a new installation date and a price increase! They couldn’t tell me why the price increase but when I spoke to the finance company they informed me Impragas had altered my financial arrangements from their end, I feel illegal practice. I had to look after their equipment for 5 days and after they were collected at my request because twice I’d been let down, even they then asked a girl in the office to ring me to see if items had been collected. I told her she should be contacting the pick up agent not me. I have not even had a phone call or email as an apology but I certainly know I won’t be recommending Impragas to anyone and I certainly feel the company have not got Sir Alan Sugar’s integrity or work ethic. A very disappointed customer