Pete
The company worked hard both at collection and delivery and were polite and pleasant to deal with. We booked the service relatively close to collection day and the company tried hard to find a service within our budget and that fitted our dates. However there were several aspects of the removal process that we were unhappy with and found ver inconsistent. Much of the packing was professional and careful, particularly the kitchenware, but there were a series of boxes - which we think were packed towards the end of the collection day - which were very poorly packed, with several objects damaged; clothes were shoved into boxes rather than folded; a house plant was crushed by a box lid etc. We were told on delivery day that the company would be arriving between 1 - 3pm at our property; at 3pm when I chased this up I was told that the van would be arriving at 7pm. Fortunately this was not a major problem for us and we understand that times need to be flexible when moving abroad, but we were surprised that we had been given inaccurate information which had then not been followed up. Finally, and perhaps most frustratingly, an identification sticker was placed on every item of furniture. These are impossible to remove cleanly as they are paper-backed, and have left marks on our possessions, several of which are antiques. When I mentioned this to one of the staff he explained that "the marks come off quite easily with warm, soapy water."... not only do they not come off easily at all, removing a hundred sticky label marks isn't really what I want to be doing after moving house! All in all a very inconsistent service. We have used IMove twice before but they contract the jobs out to different removal companies and this time I was disappointed.
4 years ago

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Alice, Customer Support

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