I requested an initial meeting with IAS in August due to a complex immigration application for my Thai wife to join me in the UK. We had already gone many routes but felt it almost impossible due to financial requirements. During our meeting I included my family and we discussed with Charlene philips, she indicated there was special circumstances in which we could apply. This gave us hope and she wrote out an action plan for my family to be able to sponsor in time for the baby to come to UK. This one a one of meeting and persuaded us to go for their service as it sounded hopeful! Even in time for Christmas. As soon as I paid for the immigration service we had a new advisor which completely swapped what was said. She stated it could not be done through sponsorship and had to be held in the account for 6 months. She advised heavily against the plan that we were sold on and said to go normal route. (Which is impossible due to the birth of our child being less than 6 months) Several months later I have requested a subject access request in this matter however they supplied everything except the initial meeting which was my reasoning for SAR. I am still waiting for a full SAR to be provided. Very disappointed that this can be done by what is a legal agency. I hope they can clean up their act and provide the correct service and documents. This has caused so many complications and heart ache to trust a company and be left in this situation. Whilst they know we can't afford the financial requirements they still took 650 pounds of our money.