**Worst experience ever, do not waste your time and money here** I contacted IAS as I wanted to re-apply for my pre-settled status, as I had doubts that it might be revoked due to my absences. Upon contacting IAS, the first case worker I was assigned to Ligia, after neglecting my case and after I made an official complaint about her, she emailed me saying she is no longer working with IAS and I was assigned to another caseworker Nasreen. Thought that after my 1st complaint, I’ll be assigned to a professional and attentive caseworker, the joke was on me. Nasreen had been negligent, during our online meeting never concentrated, I had to chase her with emails and calls and she was negative and discoursing from the begging of my process. After continuing and chasing Nasreen, she finally told me that she has uploaded my application and promised in writing that on the next day, she’d upload the evidence I provided her with and my Cover Letter. After waiting for 2 months, with no reply from the Home Office, I decided to call the Home Office and that’s when I heard the shocking news that I have no supporting evidence nor any Cover Letter uploaded. So what happened is I uploaded myself all the evidence and only after 2 days, I got a reply from the Home Office saying that I was granted Indefinite Leave to Remain.  So thanks to Nasreen, I wasted 2 months waiting for nothing.. After I complained again to IAS and told them that the Home Office had confirmed there was no supporting evidence, they did an ‘investigation’ saying Nasreen had done everything and absolutely neglected what the Home Office told me. So afterwards, I emailed Abigail again, as I wanted further investigation to be done, but IAS didn’t even bother to reply to my email. And I paid for all of this £1700 + what a shame..