Stephen Joh****
Received the axle on behalf of a friend but was suprised that the delivery company did not take the old axle. I was advised that the old axle will be collected once the new axle has been fitted in case parts are needed from the old axle during fitting. This is a good idea but customers could be made aware of this before delivery. The delivery company [DX] gave a delivery window of between 7am and 6pm when many companies using existing technology offer delivery windows of 2 hours or less and will even call 30 minutes before delivery. Having to wait up to 11 hours for a delivery is not acceptable.
Helpful Report
Posted 1 month ago
Hi,

Thanks for the feedback, unfortunately due to the weight and size of the axle we have a very limited selection of couriers who will take it. We do keep them constantly under review and we have found DX to be the most reliable for this kind of item.

We will speak to DX about offering a time window rather than all day.

Kind regards IMAxle
Posted 1 month ago
IMAxle is rated 4.87 based on 100 reviews

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