Appalling customer service, after only 8 months our sons hoverboard developed a problem, after contacting the company they send us information and asked us to unscrew the unit and un-connect then connect cables, no joy, they then advised us to do the same to other cables. These jobs are for trained technicians and as such buyers should not be asked to do such tasks. They then requested us to send the hoverboard to Germany to be repaired, I stated that the costs to send the hoverboard to Germany would be extortionate and to replace the hoverboard as it was less than a year old and supply a pre-paid label. They refused to replace it as it was company policy not to place it after 8 months. Disgusting customer service and would advise not to do any business with this company.