it wont allow me to rate any lower than 1 but should be zero. staff didn't take my email down correctly, even after reading and spelling it out incredibly rude driver called 11 times before i could get through when i did call to complain, i was told if i want a response i'd have to email. you try and do something nice for charity and to help people and you're met with impolite, rude, ignorant people and a very unprofessional outfit/charity. I would recommend everyone stay clear of these people and either post of free facebook groups where you help people direct, rather than lining the pockets of charity directors (yes they do get paid very very well) and are not kept waiting for 2 hours in someone elses empty house, only to be met with such disgraceful attitudes.