I have always really highly rated this service. However, this time not so impressed. Original arranged collection was unsuccessful as the van had broken down. Second time round the driver could not find our house. Have had 3 collections before and no problem. I was called and I explained how to get to my address. Driver did turn up, but had parked his van "miles away" and was very put out. Said he would have to come back again. I encouraged him (by lifting some bags myself) to the front gate. Otherwise I think, having found my address, he would have gone back to his van and driven away. He was not a happy bunny! I thought I was helping a charity!!