The mechanical process of renewal was very efficient, reminder of policy expiry,new quote and payment arrangements for renewal. However , the premium on this policy has increased by a very large percentage over 2 years with little attempt to find competitive quotes and the only policy offered with Aviva at over 40% higher than 2 years ago without much explanation other than the fact that you were no longer dealing with the previous insurer. Also I had made a claim on the policy for denial of access /interruption of business because of Covid under the terms of the previous policy and was immediately told that my policy no claims bonus was withdrawn and the premium increased. In fact I was never told there was a no claims bonus attached to this policy , or how it operated or affected the premium from year to year , or how it would be affected in the light of any claim , at any time during the 2 years I held the insurance.