Nothing went wrong from i-TO-i's side. I am just extremely thankful and appreciative for how you dealt with my request for an extension after I had Covid and prior to that worked under extremely difficult circumstances. Your empathy and understanding means the world to me. And I would also like to congratulate you on the quality of the i-TO-i study material. Being a facilitator of training, although in a different field. I have an understanding of wat it takes to provide material of such high standard. Your customer support department has also, on the few occasions that I needed them, responded quickly and in a helpful way. Thanks for everything.