So this is my story with Jordan Williams from i-to-i. My name is Aumbigai Naidoo. I'm from South Africa. I'm a native English speaker. I sent out 30+ applications for jobs to different companies. To my amazement, this was of no avail. In spite of all my TEFL/TESOL and my bachelors degree qualifications. Even with 12 years of teaching experience. I was still not successful. I was starting to feel very disappointed and went to a very low point of giving up. Then one day I receive an email from Jordan Williams from i-t-i Job Support Team. I sent a request to him to call me. We had a long chat. I had explained to him my distress. He gave me hope and re-directed me. I then found out that my resume and cover letter that I created were all incorrect and that is why I was not successful. I followed his instructions on how I should go about creating a new resume and a cover letter. Not long afterward. I found a job application. I applied for the job and posted the new resume. After a few hours, not even days! I received a message that I was successful in this job. A very big thank you, Jordan for all your your professional service, your uncomprimising effort, and for going the extra mile. You are definitely quite an asset to i-to-i.