We ordered a sample from the website which clearly had the colour SILVER written on it. We then ordered the wallpaper based on this label. A different shade (and product code) showed up. According to customer services the colour on the label doesn’t actually represent the sample colour (weird right!) and we should have in fact ordered GREY. Even though the label states silver! We’ve also been told that it’s our fault for ordering the wrong colour and that we need to cover the high returns cost - despite the sample label being incorrect. CS team are not interested in helping, only passing the blame. Shame as the product is nice. Won’t be using them again.