Sadly Hypnotic World no longer wants customers. I was a victim of credit card fraud in 2016, over $5000.00 in fraud was charged to my account. My credit card was frozen and this effected payment to Hypnotic World, as well as many other businesses. It took months to sort this out. I had no problem resolving payment with those other companies and continue to do business with them 2.5 years later. I had been a customer with HW prior to 2016 and was very satisfied. In 2019 I attempted to sign up with HW and was refused. I reached out to service and was informed : Hi Patricia Thanks for your email and I'm sorry you weren't able to contact us at the time. I can see that you attempted to sign up but it looks as though your card details were blocked due to a previous disputed charge in 2016. Unfortunately we are unable to take further payments from your account. Warmest regards Faith Hypnotic World Limited Registered in England. Reg.No.5923410 Apparently I am on a black list. I have reached out to customer service again and have not received any response. I have attempted to reach someone by phone, apparently the phone message system is not set up.