I ordered my mattress in July, and only received it the last week in September, after much chasing and threatening to get a refund through Paypal. Throughout the over two month wait, I received just two form emails from Hypnia apologising for the delay, with no planned shipping dates. Any emails I sent went unanswered, so I must have called Hypnia more than ten times over the two months, and at first was told it would be two weeks, then told that it was one week away from being ready, and then told (twice!) that it would be shipping on the same day I called. Needless to say none of these promises materialised, and it took raising a refund request via Paypal to get my mattress shipped. When it did arrive, it looked nothing like the photo, and had no branding on it whatsoever. When I called about this, I was told there should have been a cover, and that would be shipped out by the end of the week. More than a week later I reopened the Paypal complaint, and lo and behold the cover arrived within a few days. I understand many companies have had trouble sourcing materials due to Covid, but the terrible customer service, the being lied to multiple times, and the constant uphill battle just to get an approximate delivery date, has ruined any faith I might have had in this company. I'm not entirely sure my mattress isn't just from anywhere, but now with a Hypnia cover that I myself had to put on top. Luckily, the solid foam mattress is indeed what I need for my back, so I have got what I needed in the end, but for the stress, frustration, and waste of time, I'd have been better going elsewhere.