Ordered latex hybrid mattress in August 2020, didn't recieve item until October 2020 extremely poor contact throughout. finally received the item, it does not match the description on the website, there is clear and evident dipping either side of the mattress. The mattress came with a stick from a company called AJ FOAM LTD. the mattress is made from 100% and there is NO pocket springs within it what so ever. contacted hypnia multiple times to rectify the situation and provide me with a refund. They are completly ignoring my requests, so please not responding to emails, when I call, just stating they will call back. Currently have a £480 mattress which is faulty and unusable. still having a to use my old mattress. completely and utterly disgusted In this company after having used them previously and had a great experience. DO NOT BUY FROM THIS COMPANY