Bought my spa back in 2018 which was a pleasure in itself. Brilliant experience throughout. Had the guys back for yearly services since purchase Today the team have supported a spa move due to me moving house they arrived promptly was pleasant and helpful during the spa move and provided excellent customer service. By having them to move my spa it protects my warranty on my tub which is a no brainer. Anyhoo we went to the destination of where my hot tub was going to be stored however when we arrived the storage place had significantly Messed up and our reserved unit was not available. This will have put the team at hydro active completely out for their jobs for the day due to this delay however they were extremely helpful and reassuring especially to my partner who was there for them personally. The guys were trying to help us think of options and ringing round to help us get sorted which was an amazing help to us at such a stressful time. We managed to get sorted and the team jumped straight to it and took my tub off to safety. I can’t thank Martin Scott and the team that attended today and also Katie at the Branton sales centre enough for all the help they have given us to move our beloved tub. Anyone looking for a spa I highly recommend they only stock the best and their service is second to non.