Appliance rental. I've always rented my washing machine from Highes and been happy with the arrangement. Repaired or replaced in the event of breakdowns etc...and Highes always used to promise that your rental rate will never increase. We'll things have changed...now my washing machine gets a year older and more expensive every year! Sure I could change it but it's reliable, and if I change it the price will go up then also. No win for me..win win for Hughes. I've also noticed they have been closing down some local branches..no doubt an exodus of rental customers may have brought that on..seems like there's some new brooms at director level with dynamic new ideas..not the customer focused company they used to be