I ordered ceiling cladding. The packaging was really poor - just a plastic film. The bottom board was pitted and not fit for purpose. It was not left on a patch of gravel! The company need to look at how these items are packaged and protected. However, the person I spoke with when I requested replacement was polite and ensured that I would get a replacement. They did say that the product was fragile and they don’t use couriers as they reckon the product would be damaged in transit. The 2 stars reflect the poor packaging/damage not the staff response. Waiting for a replacement has meant my tiler can’t complete their work and I’m going to incur some extra cost getting him back to fit the cladding and finish off the tiling…..