From the start, Martin was very responsive to any questions I had and even rang me to assist with the process of hiring the van. The booking process was easy, the website informative, and while the cost was not the cheapest, I was happy to deal with a smaller company. The van itself, a 2008 Ford Transit, was a lot older than I expected, but in very good condition, sadly though it’s gear box did pack it in on our travels. Recovery was a bit of a saga, but Kesh, our main contact for issues during the trip, did everything in his power to make sure we were able to get moving again quickly in a rented car, and our motel accommodation was paid for. The set up of the camper was great - loved having the portable toilet, and the ability to walk through from the front to the back. We did have an issue with power to the fridge and the battery fluid leaking when on charge. We spent a day getting a temporary fix for the fridge, which kept it going and have been advised that we will be reimbursed the costs as the repairer could only accept cash on the day. Minor issues such as a fitted sheet that didn’t fit the bed, no wooden spoon and no grey water bucket, were easily purchased by ourselves, but might have been good to have been in the van from the start. Otherwise the crockery and cutlery etc were perfect for the two of us. Having GPS and maps was great, and the BritStops book worked well for us, the phone provided was also useful as a backup, but it did go flat really quickly. Follow up contact sorting out the finances, deposit etc is still progressing. Overall a positive experience despite the hiccups, due to Kesh being so friendly and responsive when contacted, and his follow up to make sure things were going ok.