No service at all, just an excuse to devaluate your claim. No courtesy car, will be 6 days without any vehicle. No communication with broker, Eldon, garage, customer. When your stressed or injured following an accident you have to ring them. They will be to busy to answer you call to claim. They will drag their feet. When they finally return your call it will be taken over to the next day. They want original letters of proof sent via recorded delivery, before any repairs are authorised. The garages contracted don’t answer their phones either, but call to ask where the vehicle had been recovered to, avoided question of courtesy car.