I'd always see Deliveroo riders out and about in my city and wanted to give them a try as I fancied a Nando's but really couldn't find the energy to drive to my local one, struggle to find parking and then wait for my food. Last night I decided to give Deliveroo a go. I requested the food for approximately 8:45pm and I placed my order at 6pm and everything went through successfully. I regularly checked the app for updates and was notified that my food was being prepared. At around 8:30pm I was notified that the rider was on his way to make the delivery, I kept watch outside the front window and then the app said the rider was two minutes away so I thought great, I'll go wait by my front door. At this point I got a call from a number I didn't recognise based in Leeds. Now I'm not from Leeds, nor do I know anyone from Leeds so I ignored the call as I assumed it was a nuisance call of which I get many. And anyway, if it was important, they could leave a voicemail, surely. I ignored the call and continued to wait by the door. My phone pinged and said my food had been delivered. I thought this meant the rider was outside but I couldn't see anyone. I waited for five minutes and even looked out on my road and saw no one. I would have no issue if the food was running late, but I was a little concerned that the app said my food was delivered so I got in touch with the apps help desk. They told me the food had been successfully delivered which was not true in the slightest. While in touch on the app I kept watch at my door and no one had attempted to make a delivery. The help desk asked if the rider had gotten in touch with me, I mentioned I got a call from a Leeds based number and it turns out, this was Deliveroo. I have no idea what this person was calling me for as believe me when I say, I do not live in the middle of nowhere. In my ten years of living here, not a single delivery person has ever had an issue locating my house so I'm again wondering what could he have possibly be calling me about because it's impossible he couldn't locate my property. The help desk offered to put in a fresh order but by this point I just wanted a refund which they agreed to process. I asked them to explain why the order would be marked as successfully delivered when no delivery attempt was ever made but I just got responses of "I understand your frustration" over and over again. I'm glad I got my refund but I won't be using this service again I can tell you that much.