DO USE DELIVEROO, I ordered from mc Donald’s in lucan, the delivery driver too 1.5 hours delivering. He stood outside for 20 minutes and I got a call from DELIVEROO English number saying he was outside. I went out to get my food , his face was fully covered in a black mask. He shouted “ I need number before I give u food, being my 2nd time usin DELIVEROO I gave number because he wouldn’t give me food until I gave it to him. He was on his fone entering the number, I said where’s my food to be told it was delivered 30 minutes ago, I asked him y is he here if he has no food, and he acted like he couldn’t understand me, then he shouted u got food 30 minutes ago, you hv problem you ring McDonald s. I couldn’t understand why he was here if he had no food, so rang customer services and went through everything. I’m a single mother, and today is a treat day for my daughter, I don’t hv 25 euro to just waste, they were acting very understanding but insisted because I gave the delivery number , there’s no way I can get a refund. And explained in future do not give the number till u hv food in your hand. I went mad, it made no sense, because the guy refused to give me my food until I gave number, being new to the app I assumed that I’d naturally get my food. I used to use just eat but decided to use DELIVEROO to try them out with coupon codes( which by the way DONT WORK) so the girl put me through to complaint s. Another 40 minutes of I understand your upset and we don’t want you having this experience but because you gave the number we can’t refund u because it says u got your food. This guy was very sly, he acted like he couldn’t understand me to get onto DELIVEROO and speak perfect English. I was so upset because I genuinely Dnt hv that money to just waste so I drove up to the mc Donald’s who I got the food from. Ask for a manager and explained what happened, she was amazing and remembered the guy coming in for the order, she only remembered him because he had a full face head mask and he just stood out. They have nothing to do with DELIVEROO just put the orders through.!I was so mad I just wanted to let them know , to take note and that’s all, I wasn’t expecting food or money, she said look I’m so mad for you and I’m so sorry that happened, do you want some food, I said oh no I’m not here for that it’s just principle, she said she completely understood and has experienced bad delivery with DELIVEROO, I lost my appetite by this point but I ordered a cheese burger and chips nd drink for my daughter. She said do u want anything else because it was 25 euro, she was so kind and understanding. I was so impressed, they could hv just taken note but she knew the feeling of loosing money nd no food for DELIVEROO. I hv to say the way the driver acted nd the response from DELIVEROO it’s just a horrible service, no other place used numbers to give to delivery driver so they obviously have had a problem with ppl not delivering food and just saying it, he obviously took my food and gave it away and seen I was only new so he put on the act to get the number. I should hv taken a video of him saying that my food was delivered by someone else but he needed the number of me regardless. I’d mark this company lower but I wouldn’t hv been able to leave a review. DO NOT USE DELIVEROO, THEY WILL ROB U