I ordered 2 weeks ago from Deliveroo and the driver refused to climb the stairs to my apartment, then tried to tell me that he couldn't find my unit (he obviously just didn't go upstairs). I told him this, and he told me to complain to Deliveroo then. When I said I would complain, he shouted at me as I went up the stairs "SL*T!" I called Deliveroo immediately, and they seemed initially apologetic, raising the issue to the customer service "Serious Complaints" team. This was two weeks ago and I have followed up twice with no update or response. Is this how you treat your customers? Simply ghosting them when one of your drivers shouts sexual slurs to young women? I am very afraid that this driver knows my exact address. Not to mention he is most likely still working and delivering food to other young women who live alone. This is absolutely unacceptable!