In this time and age I had to complete a PAPER document and send off to the bank's customer service team BY POST to close my business account. After 10 days HSBC had made an attempt to contact me, I wasn't able to answer the phone. I then wanted to call back, unsuccessfully. I requested a call back and the whole experience went totally south from then on. I've been transferred from one team to another, the last office I've been put through turned out to shut for the day and the line went dead...I still have no idea what is the status of my bank account closure, what was the purpose of HSBC contacting me and when this will be resolved. Chat option is just pointless. The queue is always long (approx 50 people) and no resolution provided. Online banking and app are very limited too which means long hours spend on a phone calling customer service. Very disappointing and will never recommend to anyone.