I purchased an HP printer and called HP tech support to get the printer up and running. I was told that there was something(s) on my computer that was preventing the printer driver from working properly. I was told I was being turned over to “a tech expert “ which I assumed would also be an HP. Without my knowledge I was turned over to someone at Texas a company located in Edmonton Alberta, who proceeded to get my printer working. The cost was $600. and any guarantee given to me was from Texas not HP. In short I was scammed !! Be very careful in dealing with HP support.