"I ordered a laptop on HP's website and cancelled the order about an hour later because I changed my mind and because I knew Black Friday was coming up and this was on the 28th of October, they said they would cancel it and never did, they still delivered the laptop on the Tuesday of that week. Then on the same day I filed a return, they said that they would collect it but on the day that we arranged, I stayed home all day and took a day off my school work to listen and wait for someone to pick it up but no one turned up. I complained again and they said I should drop it off, the packaged was received on Tuesday 13th of November, they have yet to process it, black friday is next week and because I paid on Paypal they said that it will take 8 days after they process it. I am absolutely raging because I cancelled it and now I can't buy the laptop that I wanted a month after I have cancelled the expensive item.
I honestly feel like filing a lawsuit against this s*** company."
"AVOID THIS COMPANY AT ALL COSTS!! I am gobsmacked for the amout of quality issues I have had with my laptop after paying over £1000 11 months ago. I bought the hp envy x360 and the quality issues ive faced have been shocking!! I opened my laptop today the screen just broke off, I opened it a little more for the screen to just shatter, gobsmacked!! Based on reading alot of other reviews people are dealing with the same issues, how this company is trading is criminal!! I will be going out my way to make people aware of how bad this company is as well as reporting them to bbc watchdog and trading standards!! AVOID THIS COMPANY AT ALL COSTS!!!"
"Absolute joke. Sold me a faulty device and failed to collect it on two arranged dates. nobody there respects customers.so far their support made so many crucial mistakes that i am speechless. i ve lost my discount, day of work, day of school and a month of nerves, 5 different people sends you to other people and do anything to just shut you up and pretend to help. Avoid at all cost and do not hesitate to pay even a bit more to get your stuff from somewhere else."
"I purchased a new laptop with a screen problem. They agreed to replace. Emails take 4-5 days to reply to or ignore, they arranged two collections but didn’t send a box or address/bar code for the collection do spent two days waiting in. It’s bern a month and they still haven’t collected my new laptop to exchange! £750 for a useless laptop. I e never experienced such poor after sales from any company ever! It’s horrific!"
"I tried to claim on their cash back scheme and after sending everything off as requested in their terms and conditions waited to hear back if the claim was valid. After not receiving anything from them I used their claim tracker to find out that they were waiting for some further details which they had emailed me for. I checked all my email folders and could find no email from them anywhere. Note that I run a business and all emails are automatically archived as well as showing in the inbox folder.
I emailed them and was told that they required me to send them the email confirming that I had signed up for their instant ink, which I had already sent to them in my original claim. I duly sent the email and they replied that they had emailed on a certain date and requested the details be sent within 7 days. Since it was now outside the 7 days my claim was invalid.
How strange that they had received the copy of the receipt but not the copy of the confirmation email ( sent in the same message from their website based claim form).
How strange that their email requesting further details is the only one not in my email account.
How strange that they don't have the facility to see that they have sent the confirmation email to me in the first place to facilitate a claim.
How strange that searching online I can find several others who have had the same type of BS from them.
How strange that from now on this is one business user who will not be dealing with them again when I next need any computers, printers or peripherals."
"this is the crappest business in the u.k. I bought a new hp printer in Feb this year, the ink which comes with ir printed 5 pages then ran out . I ordered 2 more sets of ink, they only sent 1 set, after loads of searching phone numbers I then emailed, was told that they would look into it, took a week, admitted the problem , were going to send the other inks out, but then refunded my money for 1 set , so I had to pay postage again for the other set. Theprinted then stopped working las week, so I had to leave it with the store, and buy another printer.Have ordered agaIN 2 SETS OF INK, THEY HAVE AGAIN SENT ONLY 1, SO I'm now going round in circles. Wouldn't touch this cowbot outfitwith a barge pole if I were you. If in doubt about this feedback ring me on 07540723400 and I'll give you the full version."
"I ordered a HP Envy 13 directly from their store. The one I received had a faulty screen. I contacted them within an hour of the laptop arriving. Was told that they would call me back - which they never did. I phoned them back, to which it was confirmed that I would receive a replacement. From this I heard nothing from HP until the courier firm arrived to collect my broken laptop - with no prior warning that they were going to collect the product. Luckily, I did receive a replacement. However, I am failing to receive adequate service in transferring a care package THAT I PAID FOR to the replacement laptop. I have been told repeatedly to wait for an email from the "correct department". It has been over two weeks and I still haven't had this transferrred"
"Failed to deliver my order as promised. Said they’d have to file a claim with the courier .... why is that my problem and as the paying customer, why should I have to wait who knows how long for that process to happen??? Why couldn’t HP immediately replace my goods and sort out their claim with their courier in their time, not mine? Unfortunately for HP, I could see from the couriers website the parcel wasn’t even with them, it was still with HP!
Phone calls to HPPost sales every day, emails to them every day, until eventually they agreed to cancel the order and refund me. I have even contacted their CEO.... and I STILL HAVE NOT RECEIVED A REFUND.
Customer Service doesn’t get worse than this. These people are rogues who take your money and fail to deliver the goods. Where I come from that’s called fraud. Will be getting trading standards involved and BBC Watchdog if my money isn’t back in my account today."
"I spent £1200 on a gaming laptop with 3 years warranty. I bought based on the reviews because it could handle my software (I am a web/app developer and graphic designer.
The laptop ceased working 5 weeks after purchase, HP spend many hours on the phone with me while remote accessing the laptop and could not fix the issue, it was concluded that machine was faulty, possible a motherboard issue. They told me that the only option was to send it back for repair. I am a student in my final few months at Uni, I need my computer. I asked can they collect this one and send me a replacement? They said no, after 28 days it is repair only!
I find this policy shocking, if I had bought it from Currys PC World or Amazon, they would have replaced or refunded (I know this from experience with other items)"
"Purchased a printer. After 7 months the printer was deemed faulty and a new printer sent in replacement. After 6 months the new printer is now not working also and HP are refusing to fix/replace it as the original printer is out of warranty, even though a brand new unit was issued 6 months ago! Total rip off company and will not be using HP products again!"
"No manager will speak with you, no intention of ever returning a call or giving feedback and do not even believe in the worth of their own products.
Mis-sold a computer with no wifi and within 30days were only offering less than 50% of the value as a 'negotiated' credit towards an alternative.
They lied about timelines.
Terrible service, will never use them again."
"HP is a detestable retailer: they force HP printer owners to buy HP only cartridges, which prices are OUTRAGEOUSLY high! If you go on Amazon and buy a cartridge from another suppliers, those horrible people from HP will forbid you to use your printer! I HAVE NEVER SEEN SUCH RESTRICTION OF TRADE, AND ABUSE OF DOMINANT POSITION AND POWER, FROM A RETAILER. HP should receive a MASSIVE FINE for acting in such an anti-competite manner like this. Also, their customer service is horrendous and useless, even worse than Applecare, which is difficult to achieve, frankly. HP is horrible and should stop trading all together."
"I bought a new laptop in March 2017. It was slow from the start and kept disconnecting from wifi. Repeated contact with HP support resulted in no change. I asked them if there was a problem with Windows 10 on the machine but got no answer. I sent it back for service. On returning it they simply left it outside my house on the ground and did not ring and the laptop remained as slow as ever. I think the delivery damaged the casing (but cannot prove). Eventually after the cooling fan failed at 10 months old I asked for a refund or new laptop. At that point they told me I was entitled to nothing (still had nearly 2 months warranty left) and they had sold me a machine that was not powerful enough to run Windows 10 properly!
The machine is not fit for purpose and the customer service is the worst I have ever experienced.
I really want to warn others off this company."
"There is little wonder that the company has such a shockingly poor rating on trustpilot (1.7 out of 10 stars) and on here. I would give them 0 stars if I could. Truly horrible experience and I would encourage you to stay well away from this company and its products. On 26/11/16 I bought my HP laptop for around £600. In December 2016 HP contacted me to say I’d been sent the wrong model, and on 11/01/17 they replaced it and gave me my correct, current laptop. This was the first mistake they made and it inconvenienced me greatly, but at least it was eventually resolved. Then on 4/5 November 2017 weekend I travelled with my laptop and charger stored securely in a laptop bag, but later noticed that it had sustained several scratches despite being stored responsibly. This obviously indicates poor quality paintwork on the laptop as its own charger was so easily able to scratch it. On 7th November I spoke to HP customer services and told them this story in detail, and they reassured me that my laptop’s chassis would be replaced free of charge under my warranty. I was actually impressed at how easy and professional this had been. I was very wrong! Laptop was taken away, and on 22/11/17 I got a receipt that it had been received in the repair centre. To my surprise, a few days later I was contacted by someone from HP, who claimed to be someone senior in the customer relations department but refused to provide his manager's details. This person demanded payment for the job despite acknowledging that HP had told me this would be free. I tried to question the ethics of this with him but he was rude and would not listen. He would not shift on the demand for payment, or honour the promise his previous colleague had made. Instead of addressing my point, he had the laptop sent back to me without being repaired, having wasted a lot of my time and compromised my productivity whilst I had been without my laptop. I should not be in any way responsible or have to bear the consequences for their customer services team not knowing what is and isn’t covered by the warranty and at what cost- once a promise has been made, it should be honoured, and this is what I have repeatedly tried to contact HP about. A £57 repair to a chassis means nothing to such a large company but means everything to a customer who has been treated so poorly, with continuous mistakes from them. I’ve tried to complain several times to people on online chat but no one is bothered or interested in helping. In fact, these people claim that a complaints department doesn't exist, and have offered me a 'discounted' repair at three times the price that the original email was demanding! Disgusting crooks, out to squeeze money from innocent people who have already spent large amounts on their products."
"Why are HP still using DPD to deliver their items?
Third time this has happened, DPD delivery man just put card through door without ringing door bell! Look at other reviews. If I owned the company I would not be using a company like DPD to deliver my items to customers!"
"I bought an HP Officejet Pro 6960. It said it had a wifi connection. It works fine over USB but the wifi connection is a myth. I spent hours wading through their support site. Lots of other people have the same problem. It's obvious they couldn't be bothered to make it work and just claimed on the box that it had wifi, but it doesn't really. They were pretty good at signing up my credit card for replacement ink cartridges, but they couldn't care less about providing a printer that actually works as advertised."
"Recently bought the HP Spectre x360 13" and my word is it a sexy laptop. I was stuck on what configuration to go for based on my college and YouTuber needs but sure enough after a quick email to HP's sales team I I found the right one for me. The team have been super helpful allowing for great belief that HP will continue this standard of customer service in the future."
"Exceptionally poor customer service. Refused to process order cancellation request despite it being well within distance selling regulations time constraints, claimed already dispatched only to admit it hadn’t actually left their warehouse. Refused to escalate complaint and then proceeded to disapatch item after my phone call."
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