The slippers were not delivered on time and when I tracked them it said the agent had found nobody at home so could not deliver them. My husband cannot leave the house at present so for sure he at least was home and so was I probably. More like the delivery agent could not be bothered Delivering. So I spoke to a Jessica at House of Slippers and agreed to wait until the slippers were returned to them marked undelivered. All this took w e e k s! Finally Jessica e mailed me and said the slippers in the colour I ordered were not available? Sorry what happened to the pair that was being returned they were the colour I wanted? Anyway I agreed another colour and they were delivered by Royal Mail who are usually dependable! So I’m not happy with the service!