I placed an order with house of fraser, paying extra for next day delivery service.. i was sent tracking details via hermes which i used to track the item,, and as schedule i didnt recieve my items as i should have.. following hermes made no attempts at all to deliver, i believe these items were stolen by the driver.. Subsequently hof after numerous emails decided to investigate.. and i was told to be patient till this was over and allow 7 days for this.. 10 days later they acknowledged the items were lost and asked if i wanted tefund or resend,, i replied immediately as i do all emails however they reply back on every occasion taking 2 full days.. again i am still awaiting a refund and and acknowledgment of my email requesting a refund.. This is lousy service.. dont use beware .. this is modern day con..