Usually really good but taken over by JD Williams—-Not good!! Cant contact them by email, by phone but only if pay 13p + a min and the lady today put me on hold whist She checked another system for my account number - says it all really, I was still on hold when I put the phone down!! My problem is their stock they can’t seem to control the stock - stock control is bad. You buy something you like it, you go to buy it again different colour maybe, you cant buy it, it’s gone need to get some idea of what customers want and have stock to cover requests. They're also a little bitty- you’ll find things there that you’ve never even thought of. Perhaps they can find a little bit of the old company that they were before JD took over. I tried to communicate with them via chat, email, phone and when all else failed this! their customer services reps (chat & phone) need to be a little nicer and to they need to stop acting so precociously. ps you can only have one way of trying to contact them otherwise it cancels out!! AS I SAID I TRIED ALL 3 !!