Ordered three items on a 20% discount code. It was applied to two but not the third. Customer advisor tried to tell me that the code (not the one I had used) did not apply to the third item as it had a different letter ending (not the case). Was very helpful in sorting it out. BUT My main reason for phoning was that the money for the items I had ordered had been taken from my account on 25/09. Great, all paid for … BUT House of Bath has put a reservation in place for the same amount (550+) again on my account, which I have been told will not come off my account until next Monday, 01/10. So I have no access to that (My) money for a week, even though I have already paid HoB for my goods. What are you playing at HoB? I have shopped with you for years, and never had this double whammy reservation before. You had my payment two days ago, so why are you 'reserving the same again'? No other companies I shop online with do this, nor did you on my last purchase a couple of weeks ago. Perhaps you have a new system, but I'd like to say that as a fairly regular online purchaser I have never come across this system before. Certainly it does not fit well with my understanding of see/buy/pay the price. I do like the range of products that you offer, but there are a lot of similar companies out there, and I haven't yet come across another one that takes my money then asks my bank for a sit-on moratorium on the same amount AS I HAVE ALREADY PAID YOU.