We asked before the stay 3 times re the parking as we all went as a family in 3 different cars. We were told we are fine to park behind the property in a small alleyway. On arrival we asked once again and we were told the same and they also confirmed that it is free to park. We drove behind the property and parked it. To our surprise we received parking ticket worth of £210 which was a nightmare. We contacted the host and we were told that to send evidence of ticket and then they will sort the ticket out. We sent an email, unfortuantely we received a response and was told that they cannot refund us. We had to pay the price for a misleading information provided to us. We sent screenshots of conversation which was intentionally ignored and neglected to understand the circumstances. Extremely poor knowledge of information provided. Secondly, the hob was not working. We had 4 children, one was 10+ and others were below 5yrs old. We contacted the host, no response and eventually we had to order the food for the rest of the stay as we were unable to cook. We paid £600+ worth of money to stay and due to misleading information and then neglegence of helping us re the hob eventually ended up spending more than our budget which was stressful and our holiday ended up experiencing neglect and ignorance. The hosts never bothered to respond for parking tickets and under working hob. Unable to provide zero star so had to give 1 not even a half star for the worth of stay. The only thing that was worth staying there was to take stress, experience ignorant hosts and ignorance to our emails and misleading communication. Extremely poor quality of service. Airbnb has to compensate for their service.