I booked what was termed a luxury property in Saltburn. Whilst the property was nice inside and fairly clean the kitchen severely let it down. I had booked a 9 person property and there were two small battered scratched frying pans that frankly I would not have used even if they were big enough for 9 people which they were not. There was still burnt food left on them too. There was also three small /medium saucepans - again which were in terrible condition and would not have held sufficient food for 9 people. Whilst there was sufficient glassware there was only 6 mugs!!. I rang Host and stay and was told that someone would email me. I heard nothing so emailed the next day. I was told that 'it seems that the mugs have been taken' and 'after checking with the owner adequate frying pans are not something that can be provided as there are no spare !! In my mind, the house was therefore not fit for purpose and should not have been advertised as a luxury 9 bed house. We could not all have a cup of tea together!! Seems very tight to me that you could not have just spent £30 to fully equip the house properly. There were also lots of rubbish left out from previous tenant. I would not use host and stay again due to this experience. After mentioning these issues and advising by email that this response was unacceptable - I still received standard emails which said 'if there was anything they could do - just let them know'