We arrived at the property (The Old Pottery, Pickering) on Friday 1st December at approximately 5pm. The outside temperature was -3 degrees. We walked through the front door to a lovely warm home. Walking down the stairs to the kitchen and living area, we could instantly feel the cold hit us. We read through the check in instructions to see that the property had under floor heating, however it was not working in the communal living areas. We turned the thermostats but they didn’t work. I got in touch with booking.com/host and stay straight away. We asked for someone to call and this did not happen. On exploring the bedrooms, we chose who was having which room. As a party of 5 we all were able to have a bed each. We noticed one of the rooms had a number of flies around the lights. Later that evening, we walked into town to purchase logs to attempt to bring heat into the living room and fly spray. We sprayed the flies and spent the evening downstairs, having to move the sofas so we could get the most of the fire heat as no one had come to sort the problem. At bedtime, one of our party went to bed to find the bedroom covered in dead flies: on the bed, the bedside cabinet and all over the floor, especially between the room and the en-suite. There were still some live ones on the window and around the lights. Due to the unacceptable conditions, she needed up sleeping on the sofa in the living area. This was a room with no heating. We repeatedly messaged and just received apologies for the inconvenience messages but no solutions. We spent most of the day in the town as it was too cold to spend time in the house. We bought another bag of logs and gathered around the fire for another evening. We were unable to make use of the lovely dining area and ate our dinner on our knees in front of the fire. We bought a hot water bottle and made up another bed in the sofa again. We had been told that housekeeping had called to the house but we weren’t in and that extra bedding had been left on the step, however there was nothing for us. The fly situation would not be rectified by hoovering them up. There must have been a fundamental problem causing this. On Saturday morning, there were significantly more dead flies than the previous night. We booked this a while ago and sadly, the most recent 1 star reviews, have mirrored our experiences. We believe this property is a health and safety risk: insufficient heat and a risk to health with a fly infestation. This has has a significantly negative impact on our stay and shouldn’t be allowed to be hired out until it’s rectified. A weekend in -2 degree temperature with no heating.