I am writing today to complain about our stay at Staffordhsire Getaway. Firstly, when we arrived inside the property we noticed the level of cleanliness was very poor. There was dog hairs on the sofa/floor, food left in the sink, stains on cushions, fingerprints on cupboards and you could see the floor hadn't been mopped. Also, on the website it claims they have added a 'luxury coffee machine so you can enjoy a delicious coffee each morning' well there were no coffee pods to be found so felt disappointed that these were not replaced. The website also claims 'you'll find a luxury space in the bedroom, you'll enjoy your nights sleep, king size bed boasts premium bedding'. There is nothing premium about two single beds pushed together with the most uncomfortable spring mattress'. The fact we had to pay a security deposit to be able to stay in this place is absurd as the standards were so LOW. Secondly, we didn't actually manage to stay the night, we had to sleep in the car with our dog, due the flat above. The walls are not very sound proof, we could hear a bunch of men stumble upstairs in the early hours of the morning, and continued to shout, move furniture until 3am, which we then felt forced to sleep in the car. Due to the noise they made, it made our dog very anxious and on edge, and he would bark at them making noises, so then the people above would give us verbal abuse, swearing, calling us names, making us feel extremely unsafe and vulnerable. We know this is not directly the hosts fault, but online this is labelled as a 'relaxing stay' and it was instead, quite traumatising. We would like a full refund for our stay as we did not actually 'stay' here, we had to leave in the early hours to our car on the road which felt safer than the flat as we felt so scared. We then had a sour taste in our mouth and wanted to go home as soon as we woke up, so we stayed in Whitby for under 24 hours, when we live over 3 hours away. I strongly believe that the provider, whether that's the host, booking.com, or host and stay can enable us a refund due to the factors above, which has made this the worst place we have ever stayed. I hope that this complaint can serve as a huge opportunity for improvement. I kindly request that you investigate this matter and take the appropriate matters to rectify the issue, and provide us with a sutible resolution. I expect to receive a response within a reasonable timeframe addressing the concerns above. Thank you for your prompt action and cooperation. I look forward to a timely resolution and a renewed positive experience.