BEWARE, HOST & STAY/SUPERHOG are not at all interested in you as a customer/paying guest. They state that they act as agents for the owners, that the owners ask them to make sure you take out ‘damage waiver’ for which they charge you £25 or take £250 which can be held for 28 days and for which they charge a £10 admin fee, however it is their methods that are questionable. Their emails which are duplicated by Booking.Com and for me number around fifty (50) in which they initially advise you, then demand action followed by threatening emails in which they state that your ‘check in instructions’ will not be sent until you have completed their verification process. For that they need your name, address, postcode, home telephone number, mobile number. Email address, date and place of birth, copy of driving licence/council tax bill and other sensitive information. If this is not supplied, again they threaten to withhold check in instructions and cancel your booking, for which you will not receive a refund. When you do converse with Host & Stay either by email or telephone, you might speak with, Lynzi, Sian, Eliza, Charlene, Ewna, Jennifer, Ewan or Ryan, there reply will be, “Thank You for reaching out to us” or “We'll have this coordinated with the relative department and get back to you as soon as we can”, BUT THEY NEVER DO. THEY DO NOT WANT TO ASSIST PAYING CUSTOMERS AT ALL. If your property is not as advertised or there is a problem when you arrive, don’t bother contacting them, as your reply will not address the problems, as they will state, “ we have reached out to the owners” or similar. And the next email will state, “ Remember our housekeeping team will arrive shortly after the check-out time and will need immediate access to prepare the property for our next guests. Please note that any late departures are subject to additional charges as per our terms and conditions. So Host & Stay appear to have many staff, yet Companies House say they have ZERO employees, so you then see the link to Manhatten Property Management Limited and on your payments to ‘Stripe’ and of course Superhog. I feel sorry for the owners because I’m unsure whether they are aware of the tactics of these companies, but then again when you look at your costs, you see it is itemised as, Accomodation charge, Cleaning fee & Service Charge. Why not one payable amount ?. Also if you look at the first reviews of the properties, most of the people reviewing haven’t stayed at the premises, they simply state how good the premises are for local sights, amenities etc and their comments are backed up by someone called ‘ Stay N ’. My belief and there is evidence, that it is the owners and Host & Stay utilising pseudonyms. So to sum up, My review would be that I urge you to give ‘Host & Stay’ and any of their inhouse/other companies a very wide birth. I for one will not use any property that they manage and I would say to any owners who are reading this, DO NOT USE THEM.