We had many problems with host and stay especially with very poor communication and customer service from the staff at the office. The property we booked in Saltburn was a ground floor flat in a dilapidated looking building with workmen fixing the balcony above. The flat felt cold on arrival and lacked any coziness with laminated flooring throughout and no rugs or soft furnishings. General air of neglect with tired decor, and areas of damp on wall in dining kitchen. Lighting was glaringly over bright in sitting room and dining area with no lamps. On arrival we noticed the wall mounted tv was coming away from the wall and alerted the office who sent a technician. He couldn’t fix it that day so we had no tv for two of our three night stay. On the day of our departure the electricity cut off suddenly while we were still showering and packing up, leaving two guests in pitch darkness in the two bathrooms. We couldn’t make hot drinks etc. I called the office to be later told the owner needed to add credit to the meter. I was asked to go out in the back yard (very unsavoury with rubbish strewn about and shared with another apartment) to reset the meter. With all the chaos on leaving we left two items at the property and when I asked for these to be sent was told I’d be charged £15. Despite paying this the company still made a mess of sending the items getting the address wrong so it didn’t arrive. Throughout the experience their communications were muddled with a different person responding each time to my emails which then led to staff not being aware of what had already been agreed. I do not recommend this company and was very disappointed with their responses throughout.