If there was an option to give zero i would. Awful service, didn't turn up to pick us up from the hotel. Tried calling driver at least 4 times, no answer. Looked outside for him, no where in sight. Hotel concierge looked, no where to be found. Called Hoppa main phone number, was on hold for 8 minutes whilst the lady struggled to get through to driver and then phone disconnected. She eventually called back, he claimed he was outside, by this time it was 40 minutes after we was due to be picked up so obviously got another cab to save us being late to airport.
Shocked and appalled and now being refused a refund.
You would think that Hoppa would want people to re-use their services and try to generate more business through word of mouth by offering a positive service and experience.
But given what's happened I will definitely be telling EVERYONE i know to avoid AT ALL COSTS!!
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