Let me start by saying that I am not a wine buff. I was given a gift of an Honest Grapes voucher which introduced me to the company. On an initial look at the site I had a couple of questions and the online chat was great - fast, responsive and friendly. When it was time to buy I found that my voucher could only be used for wine and not for the delivery. Not a huge problem (other than I had spent ages selecting wines to include the delivery cost to be covered by my voucher). The website is not the greatest to use (difficult to go from query filter to a specific wine review and back without having to start all over again). Once I had finally selected my wines the ordering process was simple, the wines arrived within 48 hours packaged really well and delivered by ParcelForce. I guess the next bit will be to taste them ! Overall an interesting and good experience (dropped a star as things can always be better and website needs some work). I am sure these guys know their stuff and they deliver a friendly service based on my experience. Yes there are a load of follow-on emails but I can delete those and probably unsubscribe. Customer Service - great, Delivery - great, Packaging - great. Checkout - great. Website - could be improved. Wine ? I will have to wait and see.