I order a single rose bouquet for my husband to be delivered on Valentines Day as a thank you for caring for me when the rose bouquet arrived all was lovely except for the rose which looked as though it was dying I was extremely upset and sent an email then decided to phone Homeland. Laura who I deal with asked me to send a photo which I did then called me back to apologise and said she would rectify it by sending a further bouquet and a couple of surprises these duly arrived the next day which included a box of chocolates and a balloon and three roses among the greenery and gypsophela I must say the customer service is first class well done. Thank you Laura