Wanted to order a £100 Worx Cordless Hedge Trimmer online, but wanted, for my convenience, to collect at my most local store in Greater Manchester. I phoned H.B's customer services, couldn't even hear him - he then passed me through to one of the branches, his phone was equally drifting in and out too, (but apart from that, I really think he should have had his mother with him). Got nowhere on the phone. However, the hedge trimmer looked very good so decided to take the plunge and duly placed the order online to be delivered to my home within 5 days. However, if anything should go wrong with this order, I have a wonderful safeguard...... and that is, I paid by PAYPAL, which means, should I open a "resolution," I don't have to wait for Homebase to decide who was to blame and won't have to feel I'm getting nowhere. PayPal will recover my funds if Homebase fail to deliver, if goods are not as advertised, if discovered item is immediately faulty, or delivered damaged.