Ordered an item (Pro-Ject Tube Box S2) at 13.20 on Thursday 27/10/22 which qualified for delivery the next day as I had ordered the item before 15.00. On Friday 28/10 I emailed Home AV Direct at 16.00 asking why I had not received a delivery update. I then got a load of flannel from one of the support team (Vee) who blamed DPD for the delay and that the delivery date would be Monday 31/10. Home AV Direct provided me with a tracking number. On checking the tracking number I noted that the supply of the item was not Home AV Direct but Henley Designs. When I challenged the contact at Home AV Direct they said that the item was out of stock when I ordered it so Home AV "DIRECT" arranged for it to be sent by Henley Designs. I suggested that in future they might like to be more upfront about the status of an order rather than give a load of flannel. I cannot recommend Home AV Direct.