Sometimes, despite best intentions, things just don’t go to plan and sadly my purchase from Home AV Direct seemed to be one such occasion. I ordered an AV amp and speaker bundle, paying extra for next day delivery. I had a call and email at the 11th hour from Home AV Direct customer services to say they had no rear speakers in stock in the right colour (website must not show live stock, as they were still available there), but offering to send me some white ones as a temporary loan. I declined, but was grateful for the offer. Then when the packages arrived, I opened the boxes to find the fronts that had been sent were the wrong colour. When I got in touch to ask for replacements I was asked to supply a photo. A bit strange, especially given that I was buying a package, so it’s not like I could confuse the colour... they don’t match the others (well, of course I only had the centre to compare it with at this stage, but it was pretty obvious). Replacement fronts were sent when the rears finally arrived (over a week later) and the courier took the incorrect ones away. Finally I had my complete package and was able set everything up, only to find a continual buzz coming from the subwoofer. I’d set it up with the supplied QED cable. I replaced it with one bought from Kabel-direct, and that cured the problem. We got there in the end, but I didn’t get much value from the £15 next day delivery, which I’ve not been refunded, and I’m also down by the cost of a subwoofer cable.