Thanks Homeshred - my first time of using your services and I am extremely impressed. I did the whole process online with the odd call from you to confirm arrangements. It couldn't be easier. Clear communications both on your website and personally. First class customer care. Speedy responses. Pick up exactly as described.. an email confirming pick up time; a phone call from my driver/ collector Billy, half an hour before arrival; he bounded up and down the stairs with a big smile and effortless ease, carrying the five bags on his shoulders as if they were marshmallows! I have already started filling the first of my next five bags AND recommending you to my friends and colleagues. A very satisfied customer. Carol