I booked a holiday online but got a call from a travel advisor the following day to say the flight prices had increased (even though money was taken out of my account). Not sure why it took a day to get back to me. I then went back onto the website and the price was still showing at the rate that I booked. The advisor (Dave) I have to say was very good and understanding of the situation, so this rating is aimed at the company and not the advisor. We then spent hours trying to find an alternative hotel and destination, but the cheapest suitable alternative was £1200 more expensive. As this was the mistake of the company I would have expected them to bear some of that cost, but no. I agreed to the more expensive holiday, only to be told that the price had increased for the new accommodation, by approx £40. At this point out of principle, I said you either stick to the price agreed for the new holiday or refund me all my money. Within a few minutes, I got confirmation of the booking, just felt like I was being drained for every penny. In hindsight maybe I should have just asked for a refund, and booked with another site. I have 2 massive family holidays to book next year, one for 12 people and another for 30 people due to their lack of taking responsibility and then squeezing me for more money, I will not be using them.