Most of holiday booking was great. Transportation from airport in Tenerife to hotel was disgraceful. Firstly, our coach failed to show up, so we were shunted on to another coach. Several people were dropped off at their hotel front BUT when our hotel was called we were dumped off with all our luggage at roadside. I asked where our hotel was and I was pointed across 3 road crossings and told our hotel was then behind another large hotel. After struggling across the 3 crossings, we had to walk the full length of the large hotel and turn down a road on the right to find our hotel whilst asking other people for help to find our hotel. We found this quite distressing and completely unacceptable. I would like a response please.