Having booking holiday with holiday gems ...good flight times good accommodation...transfars as well ...good price ....then came phone call ....12 hours after booking...they hadn't got the room we booked in the hotel we picked ....but could up grade us for more money which I refused ....I asked for full refund ....he said he could get the same room we was going have then though different agent for more money ..which refused asked for full refund ...end up in same room same hotel same flights and transfers...for same money ...holiday why do you think people so gullible why you think it right to try extract extra cash out holiday makers ...I now this is a normal practice with your self as I have booked 30 plus holiday I not fell for it once ...this practice spoils what could be good experience booking holiday with your company....this a honest review same you don't take notice of people's reviews thier mostly like mine