I have used holiday gems on and off for over a decade now and at the start they couldn't do enough for you but as the years have rolled on the service has become worse to the point our last holiday in Fuerteventura in June this year our flight was cancelled 48 before our return home, I spoke with holiday gems and basically left us to fend for ourselves whilst abroad, that certainly isn't good, just booked another holiday this coming Jan 2023 as a family Christmas treat in the Canary Islands, 6 of us, we arrive on the 14th for 7 nights but they had us arriving and leaving on the 14th, 3 hours apart, flights,hotel and taxi all booked wrongly, pls pls pls improve........